Refund Policy

Company: X7X

Registered Effective Date: September 2, 2024

Last Updated: September 12, 2025

1. INTRODUCTION AND SCOPE

This Refund Policy (hereinafter referred to as the “Policy”) sets forth the terms and conditions under which X7X (hereinafter referred to as “X7X,” “we,” “us,” “our,” or the “Company”), a sole proprietorship duly registered and operating under the laws of the United Kingdom with its principal place of business in Edinburgh, Scotland, may, in its sole and absolute discretion, process refunds for payments made in connection with our Services, products, or solutions. This Policy is incorporated by reference into our Terms and Conditions of Service (the “Terms”), available at www.x7x.co.uk/terms, and shall be read in conjunction therewith. In the event of any conflict between this Policy and the Terms, the Terms shall prevail unless explicitly stated otherwise herein.

X7X provides a wide array of digital and business services, including but not limited to web design, web development, application development, search engine optimisation (SEO), web hosting, virtual private servers (VPS), dedicated server management, printing services, domain registration, digital marketing, and custom solutions (collectively, the “Services”). Due to the bespoke, customised, and often irreversible nature of our Services—particularly digital deliverables and physical products—we maintain a strict no-refund policy to protect our operational integrity, resource allocation, and intellectual property rights. This Policy is designed to comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), while limiting refund obligations to the minimum extent required by law.

By engaging our Services, making a payment, or otherwise transacting with X7X, you (hereinafter referred to as the “Client,” “User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, you must refrain from any transactions with X7X. All refund decisions are final and at X7X’s discretion. This Policy does not create any entitlement to refunds and may be amended by X7X at any time, with changes effective upon posting on our Website at www.x7x.co.uk/refund-policy. Continued engagement after amendments constitutes acceptance.

2. GENERAL NO-REFUND POLICY

2.1. No Refunds as Default. Except as expressly provided in this Policy or mandated by non-waivable statutory rights, all payments made to X7X, including but not limited to deposits, fees, subscriptions, one-time charges, and ancillary costs, are final, non-refundable, non-creditable, and non-transferable under any circumstances. This includes payments for partially or fully completed Services, delivered products, or unused portions of subscriptions or plans.

2.2. Rationale for Strict Policy. Refunds are not issued due to the inherent characteristics of our Services: (a) digital products (e.g., websites, applications, SEO strategies) are intangible and immediately consumable upon delivery or access; (b) physical products (e.g., printing) involve irreversible production costs; (c) hosting and server services entail ongoing resource commitments; (d) custom work requires upfront allocation of time, expertise, and materials; and (e) performance-based Services (e.g., SEO) depend on external variables beyond our control. This approach aligns with industry standards observed in comparable providers, such as domain registrars (e.g., no refunds post-registration) and subscription services (e.g., no prorated refunds for partial periods).

2.3. No Prorated Refunds. For subscription-based Services (e.g., hosting, maintenance), no refunds or credits will be provided for partial months, unused periods, or downgrades. You remain liable for the full term unless cancelled in accordance with the Terms.

2.4. Discretionary Nature. Any refund granted is a goodwill gesture and does not establish precedent or obligation for future requests. X7X reserves the right to deny any refund without explanation or liability.

3. STATUTORY COOLING-OFF PERIOD AND EXCEPTIONS

3.1. Applicability of Cooling-Off Period. Pursuant to the Regulations, if you are a consumer (i.e., not acting for business purposes) and the contract is formed at a distance or off-premises, you may have a statutory right to cancel within 14 calendar days from the date of contract formation (the “Cooling-Off Period”). This right is limited and does not apply to: (a) business Clients; (b) custom or personalised goods/Services (e.g., bespoke web design); (c) digital content where delivery has commenced with your express consent and waiver of cancellation rights; (d) sealed goods unsealed post-delivery; or (e) urgent repairs/maintenance.

3.2. Waiver of Cooling-Off Rights. To facilitate prompt Service commencement, you may expressly waive your Cooling-Off Period rights in writing (e.g., via email, contract form, or checkbox during checkout). Upon waiver, Services may begin immediately, but you irrevocably forfeit any right to cancel or receive a refund. No access to Deliverables, digital products, or project materials will be provided during the Cooling-Off Period without such waiver, to preserve your statutory rights.

3.3. Exercise of Cancellation Rights. To exercise cancellation during an unwaived Cooling-Off Period, you must notify X7X in writing at [email protected] with a clear statement of intent, including your name, order details, and reason (optional). Notification must be received before the period expires. Upon valid cancellation, X7X will reimburse payments received (excluding delivery costs, if any) using the original payment method, within 14 days of notification. However, if Services have partially commenced with your consent, you shall pay for the value provided up to cancellation.

3.4. Post-Cooling-Off. After the Cooling-Off Period (or upon waiver), no refunds or cancellations are permitted, regardless of dissatisfaction, change of mind, or external circumstances.

4. LIMITED REFUND ELIGIBILITY AND CONDITIONS

4.1. Pre-Commencement Cancellations. Refunds may be considered solely if: (a) the request is made in writing before any work commences or resources are allocated; (b) no Deliverables have been provided; (c) the request falls within an unwaived Cooling-Off Period (for consumers); and (d) no waiver has been executed. Even in such cases, deposits are non-refundable as they compensate for administrative and opportunity costs.

4.2. Material Non-Delivery by X7X. In rare instances where X7X materially fails to deliver Services due to its sole fault (e.g., complete non-performance despite full payment and Client cooperation), a partial refund may be issued at X7X’s discretion, prorated for any value provided. This does not apply to delays, minor defects, or issues arising from Client-provided information, third-party dependencies, or Force Majeure Events.

4.3. Overpayments or Billing Errors. Refunds for verified overpayments, duplicate charges, or billing errors will be processed promptly upon confirmation, limited to the excess amount.

4.4. Third-Party Transactions. For payments processed via third-party providers (e.g., Stripe, PayPal), refunds are subject to their policies and fees. X7X is not liable for delays or denials by such providers.

4.5. No Refunds for Performance Issues. No refunds for Services where outcomes depend on external factors, such as SEO rankings (influenced by search engine algorithms) or website traffic. All Services are provided “as is,” without guarantees of results.

5. EXPLICITLY NON-REFUNDABLE ITEMS AND SERVICES

To provide clarity and avoid disputes, the following are categorically non-refundable, with no exceptions unless required by mandatory law:

5.1. Deposits and Prepayments. All deposits (typically 50% of total fees) are non-refundable, serving as commitment fees for resource reservation.

5.2. Digital Products and Deliverables. Once delivered, accessed, or downloaded (e.g., websites, applications, software, designs, SEO reports, digital files), no refunds due to their intangible and replicable nature.

5.3. Printing and Physical Products. Non-refundable post-production initiation, as materials and processes are irreversible. Minor defects may warrant reprints at X7X’s discretion, but not refunds.

5.4. Domain Registrations and Renewals. Non-refundable once submitted to the registry, consistent with ICANN and registrar policies.

5.5. Hosting, VPS, and Server Services. Non-refundable post-activation; no prorated refunds for unused periods.

5.6. SEO, Marketing, and Consulting Services. Non-refundable due to their advisory and performance-based nature; no guarantees of specific outcomes.

5.7. Custom or Bespoke Work. Non-refundable once any phase commences, including consultations or mock-ups.

5.8. Subscription Fees. No refunds for paid periods; cancellations effective at term end.

5.9. Third-Party Fees. Any pass-through fees (e.g., advertising spend, software licenses) are non-refundable.

6. REFUND REQUEST PROCESS

6.1. Submission Requirements. All refund requests must be submitted in writing to [email protected] within 30 days of the triggering event (e.g., payment date or delivery). Requests must include: (a) full name and contact details; (b) order/invoice number; (c) detailed reason; (d) evidence supporting eligibility; and (e) original payment proof. Incomplete requests will be denied.

6.2. Review Timeline. X7X will acknowledge receipt within 5 business days and review within 30 days. You may be required to provide additional information or return products (at your expense).

6.3. Processing. Approved refunds will be issued via the original payment method, minus any processing fees, taxes, or deductions for value received. Refunds may take 5-10 business days to appear, depending on your bank or processor.

6.4. Denial. Denied requests will be notified with reasons (where appropriate). No appeals process exists.

7. LIMITATIONS AND DISCLAIMERS

7.1. No Liability for Denials. X7X shall not be liable for any losses, damages, or inconveniences arising from refund denials.

7.2. Compliance with Law. This Policy complies with UK law; any statutory rights not waivable remain intact. For non-UK Clients, local laws may apply, but X7X’s obligations are limited to UK standards.

7.3. Force Majeure. No refunds for interruptions due to Force Majeure Events as defined in the Terms.

8. DISPUTE RESOLUTION

Any disputes regarding refunds shall be resolved per the Dispute Resolution section of the Terms, including negotiation and binding arbitration in Edinburgh, Scotland.

9. AMENDMENTS AND CONTACT

X7X may amend this Policy at any time. For questions, contact: